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May 6, 2009
KFC and their new VOIP implementation
I love when you feel technology is being used for your own good. Some weeks ago i posted about an horrible e-commerce solution a local restaurant implemented. This time i have the need to write about the new VOIP implementation KFC has here in Perú.
The normal workflow if you want to order food via phone (if the restaurant doesn't have an e-commerce powered website ofcourse) is to visit their website, lookup for the closest place to your house or office, call them, provide your address info, your name and wait between 30 and 60 minutes for your order.
Today i thought about trying KFC's new VOIP implementation a friend told me about.
First thing that made me happy was that now they have only one - easy to remember - phone number: 5050505
It rang just twice and a girl welcome me with my last name, how awesome is that!?
Then she mentioned that the closest place to my house was busy and that my order will take 45 minutes. WOW!
She then asked me if i was going to order what i used to order, they knew about my preferences!
She then confirmed my address and that was it.
Extremely awesome! I just love technology!
Placing my order just took 2 minutes compared to the 10 minutes it took last time, they made me feel like a special client - they knew my name and my preferences -, etc. They made my life easier!
Kudos to KFC! now they just need to change their website cause it's horrible!
--fernando
Wow, wish we got that type of service here in the States. It's good to hear something positive about a company these days. Enjoy!
Cheryl Beckham